At Comme des Garçons – USA, customer satisfaction is important to us. Please review our return and refund guidelines below.

Return Eligibility

You may request a return if:

  • The item was delivered within the last 14 days
  • The item is unused, unworn, and in original condition
  • All original tags and packaging are included
  • Proof of purchase is provided

Items that do not meet these conditions may not qualify for a return.

Non-Returnable Items

The following items are not eligible for return:

  • Sale or discounted items
  • Final sale products
  • Items showing signs of wear or damage
  • Products returned without original packaging

How to Request a Return

Before returning any item, please contact our support team.

Please include:

  • Full name
  • Order number
  • Reason for return
  • Photos (if the item is damaged or incorrect)

Return instructions will be provided once your request is reviewed.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service.
  • We are not responsible for lost return packages.

Refund Process

  • Once the returned item is received and inspected, approved refunds are processed within 5–7 business days.
  • Refunds are issued to the original payment method.
  • Original shipping fees are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and your order details.

Contact Information

📍 1842 83rd St
Brooklyn, NY 11214
United States

📧 support@commedesgercons.com
📞 +1 (213) 575-3811
🕒 Monday – Friday, 09:00 AM – 06:00 PM